We accept all major credit and debit cards, along with secure checkout options through Shopify. Your payment is protected with industry-standard encryption.

Yes. All transactions are processed through PCI-compliant systems. Valenzza never stores your payment details.

Orders are typically processed within 1–3 business days. Due to increased international shipping demand during the FIFA World Cup period, current delivery times are approximately 7–20 business days after shipment depending on destination, customs clearance, and carrier performance.

Yes — we offer free shipping on all orders. No minimum required.

Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for carrier scans to begin appearing. You can also track your order anytime using our tracking page.

We accept returns within 30 days for unused items in original condition. EU customers also benefit from a 14-day cooling-off period. Please check our shipping information policy and return policy for more details.

Yes — if you need a different size or style, we can arrange an exchange depending on availability.

Contact us at hello@shopvalenzza.com with photos, and we’ll make it right as quickly as possible.

Orders may be canceled within 24 hours of purchase. After this period, your order may already be in processing or fulfillment and cancellation cannot be guaranteed. If your order has already shipped, please refer to our return policy.

If your package is taking longer than expected, please contact our support team before opening a dispute with your bank, PayPal, or credit card provider. Most shipping delays are temporary and can be resolved quickly with the carrier. We are committed to helping locate, replace, or resolve delivery issues whenever possible.

Yes. Valenzza is a legitimate online retailer operated by FM DOC Services, LLC, a registered U.S. business. We provide secure checkout, transparent policies, reliable customer service, and thousands of satisfied customers worldwide.